FREQUENTLY ASKED QUESTIONS

Here are answers to frequently asked questions. If you still need assistance please email us at info@e-rackets.com

1.) Why can't I find Nike shoes and clothing on your site?
Some manufacturers allow us to sell their products in the retail store only, face to face, but refuse to allow us to sell their products over the Internet or shipped directly to the customer by any means. This is Nike's policy.

2.) Your prices are so low, my local pro shop says it's because you sell "fakes" and "seconds." Is this true?
For years, our competitors have lied to their own customers in order to justify why their prices are higher than ours. No lies here. We have been in business for 36 years providing excellent service and genuine brand tennis goods at competitive prices. Your approval and satisfaction of all products is 100% guaranteed.

3.) I’ve been in your retail store, The Racket Doctor, and seen that you usually have all the newest frames and shoes in stock, but I don’t always see them on your site. Why?
Most manufacturers set policies that restrict us from advertising or selling over the internet because our prices are too low. Several manufacturers will not even allow us to mention that we carry certain products, even if we don’t quote our low price. Of course sometimes, we just haven’t gotten a product up on our site yet, so if you don’t see what you’re looking for, we encourage you to contact our Customer Service Department. We have the largest inventory anywhere.

4.) Do your products carry manufacturer warranties?
Except for rare instances, in which we clearly state NO WARRANTY on a product, all of our products come with the same manufacturer warranties that would come with them if you bought them from another retailer.

5.) When will my order ship?
Most of our products ship within one business day of the order. Orders placed after 2pm PST will ship on the following day. Please note that we do not ship on weekends and Mondays.

6.) What are my payment choices?
Visa, MasterCard, Discover Card & Money Order.

7.) Do I have to pay sales tax?
8.25% sales tax for California residents only.

8.) Can I return an order?
NOTICE: Returns will not be accepted unless it has a Return Authorization Number.
You must email or call our Customer Service Department to request a Return Authorization Number (RA#).

All returns/exchanges must be made within 30 days of receipt of merchandise. Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals, tags and accessories. Returns/Exchanges may be refused if the merchandise doesn't meet the conditions required for Returns/Exchanges. In the event a Return or Exchange is refused, the merchandise will be shipped back to the customer, and the customer will be responsible for the shipping and handling charge.

Rackets that have been strung can not be returned.

Returns may be subject to a 15% restocking fee.

9.) Can I cancel my order?
Orders can be canceled by emailing Customer Service at erackets2@aol.com, prior to payment processing. Orders that have shipped cannot be canceled. You must request a Return Authorization Number (RA#) via email or by calling the Customer Service Department at (323) 663-6595 as soon as the package is received.

10.) What about shipping and handling charges for international orders?
International shipping and handling charges vary according to order and destination, so contact our Customer Service Department. There also may be duties and/or import taxes charged by your country's customs department when the item is delivered. Payment of these extra charges is the sole responsibility of the customer. These taxes are not included in your e-rackets.com order total. These charges vary by country and by the value of the item(s) being shipped.

11.) How do I track my order?
Tracking information will be emailed to you after your item ships. You may also find out the status and tracking of your order by clicking here FIND MY ORDER (make sure you have your order number handy).

12.) How do I get a coupon?
From time to time, e-rackets.com offers discounts and coupons. These coupons and discounts are emailed to repeat customers who have signed up for our newsletter. Because our coupons are constantly changing, we cannot send coupons to customers who request them. Sign up to receive our emails and take advantage of these savings!